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Owned and operated by Thermo Lux Wellness, our team is ready to answer questions about massage chairs, saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days. Once in transit, delivery within the Continental U.S. generally takes 5 to 8 business days. Please note that larger items like massage chairs and cold plunges may require additional handling coordination.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery in real time. If you have not received tracking information within 3 business days of placing your order, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on qualifying products. If something is not the right fit for your wellness space, please review our Return Policy page for complete details on eligibility and the return process.
Can I exchange a product for a different model?
We are happy to help you find the right match. Contact our team within the return window and we will walk you through the exchange process, whether you are switching sauna sizes or exploring a different massage chair model.
How do I choose the right product for my space?
Each product page includes detailed dimensions and specifications. For massage chairs, consider ceiling clearance and wall distance. For cold plunges and infrared saunas, think about available floor space, drainage access, and power requirements. Our team can help you plan.
Do your products require special installation?
Most of our massage chairs are ready to use right out of the box. Infrared saunas and cold plunges may need a dedicated electrical circuit or water access depending on the model. Each product listing includes setup guidance, and our team is available to answer specific questions.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our wellness specialists aim to reply to every inquiry within one business day.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
If your purchase is not the right fit, our 30-Day Returns policy has you covered.
